Our Company
The RGH Team
Committed, Skilled, and Passionate
At RGH, our commitment is deeply rooted in ensuring our customers' operations are always thriving, and we take immense pride in this mission. Our team, known for its longevity and loyalty, continually cultivates and imparts their expertise, directly benefiting the clients we are dedicated to serving.
Experience Matters.
Our skilled technicians at RGH are committed to delivering top-quality service, ensuring customer satisfaction with every job. As your dedicated service partners, our primary objective is to minimize downtime and prevent revenue loss, offering proactive and efficient solutions designed to enhance the profitability and efficiency of your business operations.
Crafting Excellence in Every Kitchen: Your Pathway to Unsurpassed Success
At RGH, we strive to be the premier provider of quality commercial equipment repair service to the food service industry for the Toronto (GTA) region of Ontario. Additionally, our partnerships through Western Canada and the Ottawa – Montreal region allow us to provide a Canada-wide network of food equipment service providers.
While our team provides quality service you can keep your focus on growing your business. With a history that dates back over 100 years RG Henderson is the largest Food Equipment Repair and OEM Parts Distributor in Toronto (GTA) region of Ontario, Canada to support your business 24/7. At RG Henderson we offer installation, warranty, post warranty emergency repair and customized planned maintenance programs for your cooking, refrigeration, preparation and warewashing equipment.
OUR MISSION
Our mission is to be the most reliable source of service management solutions for the service industry.
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Expert Technicians
Ready to Serve You!
RGH boasts a team of top-tier technicians – knowledgeable, certified, professional, and dependable. With over 100 customer and technical service experts available daily, both on call and on-site, we ensure our customers receive comprehensive and reliable support.
Drive Profitability and Efficiency
At RGH, our seasoned technicians are not just experts in their field – they're your partners in success, delivering unparalleled quality in every service. Driven by a commitment to your business's prosperity, we focus on eliminating downtime and preventing revenue loss. Our proactive approach and innovative solutions are designed to boost your business's efficiency and profitability, ensuring you stay ahead in the fast-paced food service world.
Some of the advantages to doing business with RGH are:
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100% Self-performing
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Digital records of service and purchases to help you
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Years of experience in every department
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Wide coverage area - large inventory
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Factory-Authorized warranty service for most manufacturers
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Factory trained and certified technicians
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24 hour service available
The RGH
Services Promise
RG Henderson's industry leadership flows from three key service pillars:
Availability
We are committed to providing the best in industry response times to ensure we are there when you need us and you do not experience extended downtime of your equipment.
Speed
Our customers’ uptime defines us.
Reliability
Integrity is at the core of everything we do.
Who We Are
We are a community driven by passion, courage and innovation. We are dreamers, who continuously grow and bring value to our partners and amazing opportunities to our team members. Together, there is no limit to what we can achieve. We are Heritage Service Group Canada.
Our Vision
Heritage Service Group delivers coast-to-coast coverage in all major Canadian markets and surrounding areas. You can be confident in the expertise of the nation’s premier service team, who stand ready to deliver for local and national customers.
SAFETY Unlimited
Do everything within your power to make sure our organization is a safe space for all. We’re not just talking about ladders and forklifts. We’re talking about safety in a big way - physical, cyber and emotional! Keep an eye out for yourself, your teammates and our partners. No cutting corners, no exceptions. Let’s be careful out there.
INTEGRITY Unlimited
Be open, honest and humble. Do things the right way, not the easy way. Be supportive and generous to all you encounter and make sure your words, and actions, reflect your character.
COMMUNITY Unlimited
All for one, and one for all, that’s what we’re all about. No matter where you work, we share a common goal: serve our customers, cheer for our team and offer a Helping Hand to our neighbours. Through caring, collaboration and celebration, our diverse culture sets us apart while bringing us closer together.
PASSION Unlimited
Bring your enthusiasm every day — it’s what fuels our extraordinary success. Be open-minded. Let your attitude be infectious in a good way. Champion the new and different. Use your voice, imagination and skills to make sure we’re at the forefront of technology and service.
COURAGE Unlimited
Be brave, bold and true to who you are. Challenge yourself to be better than you were yesterday. Resist the urge to settle. Take thoughtful risks to reach new heights and don’t be afraid to fail. Your teammates will catch you if you fall, and they’ll follow you when you show them the way.
INNOVATION Unlimited
Bring your big ideas! Champion the new and different. Use your voice, imagination and skills to make sure we’re at the forefront of technology and service.
Our Commitment to Diversity & Inclusion
We’re committed to fostering a diverse and inclusive workplace that empowers individuals, spurs innovation, and mirrors the communities we serve.
